Educational Service Quality Using The Sineace Standards (National System of Evaluation, Accreditation And Certification of Higher Education) – Case study: International Business Management at a Higher Technological Institute

Authors

  • Verónica Díaz Noel Pontificia Universidad Católica del Perú

DOI:

https://doi.org/10.33539/consensus.v21n1.983

Keywords:

Educational quality, Evaluation of educational service, Accreditation, SINEACE (National System of Evaluation, Accreditation and Certification of Higher Education).

Abstract

This descriptive research aims to assess the quality of educational service of the career of
International Business Management provided at a Higher Technological Institute. This study was
carried out on the basis of the SINEACE standards (National System of Evaluation, Accreditation
and Certification of Higher Education); for this purpose, various techniques were used such as
surveys, interviews, documentary analysis, in situ observation.
The research concludes that the educational service of the career under study has a low quality
level; therefore, it is not ready to obtain the accreditation.
Finally, some recommendations are provided to increase such quality level and achieve the required
accreditation.

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Author Biography

Verónica Díaz Noel, Pontificia Universidad Católica del Perú

Magister en Administración de Empresas de
Centrum – PUCP, Magister en Dirección de Empresas en Maastrict – Holanda, egresada de
la maestría en Educación con mención en Evaluación y Acreditación en la Calidad de la
Educación de UNMSM, titulada en Ingeniería Electrónica de UNMSM, diplomado en Gestión
de Organizaciones Educativas en PUCP. Cursos de Balanced Scorecard en UPC y Project
Management Professional en USIL. Actualmente es Directora de Carreras en el ISTP Daniel
Alcides Carrión, antes fue Coordinadora Académica en el ISTP Avansys, Jefa de la Escuela de
Joyería del SENATI, Gerente de Veka Joyas. Docente de Matemáticas y Atención al cliente.

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Published

2016-06-01

How to Cite

Díaz Noel, V. (2016). Educational Service Quality Using The Sineace Standards (National System of Evaluation, Accreditation And Certification of Higher Education) – Case study: International Business Management at a Higher Technological Institute. Consensus, 21(1), 59–69. https://doi.org/10.33539/consensus.v21n1.983

Issue

Vol. 21 No. 1 (2016): Consensus

Section

Artículos