Quality of the service and its relation with the self-concept, the social identity and the values

Authors

  • María Dolores Blesa Matienzo Psicóloga social

DOI:

https://doi.org/10.33539/avpsicol.2008.n16.2736

Keywords:

quality of service,self-esteem, social identity, values, voluntary work

Abstract

A descriptive research correlation design. Sample of 30 universitary students. Different test were used for measure the variables. The age factor does not have a significant linear correlations with self-esteem, being a group young and middle-age volunteers showing  encouragement, self-confidence, and who are able to deal better adaptability which means more effort and perseverance in doing their tasks, with a positive attitude. Regarding multiple regressions study, we may infer the correlation between the variable “social identity” and “quality of attention” and” self- esteem” and “values”.

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Author Biography

María Dolores Blesa Matienzo, Psicóloga social

Licenciada y Magister en Psicología por la Universidad Femenina del Sagrado Corazón - Perú. Estudios de Doctorado en Psicología Social por la Universidad Complutense de Madrid- España. Diploma de Estudios Avanzados en Psicología Social Universidad Nacional de Educación a Distancia. España.

Published

2008-12-15

How to Cite

Blesa Matienzo, M. D. . (2008). Quality of the service and its relation with the self-concept, the social identity and the values. Avances En Psicología, 16(1), 87–108. https://doi.org/10.33539/avpsicol.2008.n16.2736